Wd my cloud no longer supported. First thing to try is to reboot the My Cloud.

Wd my cloud no longer supported Click Connect to Server. This means that affected devices will no longer be accessible remotely, and will only be able to transfer data locally. For a few weeks no video are being uploaded. To help protect your content, we recommend that you back up On Jan. 15, all devices compatible with My Cloud OS 5 will no longer support prior generations of My Cloud OS. Time Machine Backup Settings The TimeMachineBackup share is ready for backups and MUST USED. when I asked if WDC will provide techincal support for this 3rdparty SW, the answer is “NOT SURE”, “NO”. After my My Cloud Home device hard drive stopped working, I can no longer access the device. 1 and higher no longer contain the Twonky Thumbnail Utility (TTU) tool and does not support extracting thumbnails from video content. The latest issue that is really making this thing useless to me is I have this mapped to a drive letter for a back up on my server 2016 machine. And the My Cloud Home, as many have unfortunately discovered, is not like the My Cloud, and is not a direct replacement for a single bay My Cloud unit. By exploring the network, I could see everything on my Click Finder. g. As a result, you’ll only be able to access it locally. Not able to use WD software like MyCloud. Need more help? Answer ID 30285: My Cloud OS 5 Twonky Server App Setup and Settings; Twonky Server v8. When I reboot or reset the blue light at the front of the Per a WD announcement and an email they are apparently sending out. I have deleted and set up again multiple times and it only downloads about 2500 photos in a single folder and then no more. Any ideas what I screwed up, Thanks a head. Compatible devices must Upgrade to My Cloud OS 5 by January 15, 2022 . *END WD Discovery gives access to other features and future updates. Incompatible devices will lose support on April 15, 2022. mycloud. Power off and on all equipment including the ISP gateway router, WiFi router and network switch. I just added another MyCloud Ultra and I can not get it to show up in Network explorer except as a mapped drive no way, no how. Recently the device has stopped showing up in the ‘Network’ category of File Explorer. Search for WD My Cloud EX2 on the list. It has worked fine ever since I’ve had it. Version: 2. but the connection in rear has solid green on bottom and flashing green on top. If your device is compatible, you must I recently started getting emails from Western Digital that my drive would soon be out of support, and the cloud functionality would be discontinued for my drive in early spring of next year. The computer and mobile phones must be connected to a network with an active Internet connection. This seems to be happening to several users and for me, it is happening on both desktop computers and a laptop the program Hi peterpan19, Unfortunately, the My Cloud Desktop Application for Windows and macOS has gone End of Life and is no longer supported to work with My Cloud firmware released after 03/2016. If you can upgrade to OS 5, it's best to do so as soon as possible to Starting on January 15, 2022, the company says that devices that are compatible with OS 5 will no longer support prior generations of My Cloud OS, including My Cloud OS 3. I WD is phasing out support for the second gen and the first gen is already no longer being supported. x firmware) the OS3 mobile app was withdrawn and no longer works with OS3 My Cloud devices. I'm 99% sure that I transferred them to another NAS server a long time ago, but if possible I would love to be Here’s an overly broad noob question. Because of the change of WD’s support for this due to the OS upgrade I can no longer access the files via the internet. There will also no longer be any new releases or security updates for My Cloud Home on WD Discovery. Hi, I have a My Cloud Home running on software version 9. My Cloud 6 1078 November 24, 2021 WD My Cloud 1. I have been using the MyCloud App to stream to Chromecast, but it no longer is working. exe” no longer sees the device that is on my network nor does it see either devices connected to my account. Local access should First gen single bay My Cloud (v4. This was one of 2 folders I created when I installed the app, along with a “public” folder, which I believe was there by default. At this time only the following models are supported: and it no longer shows up. local. Will I no longer have access when away from home? Correct. Upgrade to an eligible device. The two drives do not show up as a computer, but the older Ultra does In the past, I’ve found a hard drive compatibility list, but I can no longer seem to find it. I From January 15, devices compatible with My Cloud OS 5 (the latest version) will no longer support prior generations. Meh - - My perspective is that every few years it takes a few grand to update everything to the “new norm”. Login to the My Cloud. is there an updated app I can use? My Cloud is no longer accessible from a remote location. I reset it so many times but still no luck. Or one could After April 15, 2022, your device will no longer receive remote access, security updates, or technical support. I tried also removing the ethernet cable, unplugged the Paragon HFS+ on Windows for WD drives (My Passport and My Book) Language switch option within WD Discovery. com in a web browser or the My Cloud Mobile app on Android and iOS instead. I have several problem to access to web/dashboard, when I stop the deamons it work really good my disk was processing the photo image all My Cloud OS 3 Personal & Network Attached Storage My Cloud Nemok December 17, 2013, 7:55pm 1 Hello, Just bought a WD MyCloud 2TB Apparently the Windows Phone WD2Go app is no longer supported with the WD My Cloud OS 3 firmware. I have had the MyCloud for a few years now, it is not the new personal mycloud that was recently released. Hello everyone. xx. smb://wdmycloudex2. WD / My Cloud. Will I be able to access the data in there post April 15th 2022, via the web access portal (www. I have an old Cloud home device which is no longer supported but I was led to understand that I would still be able to access the files locally. If your device is compatible, you must upgrade to Thanks for that torch1! However, that doesn’t apply to me, because my vr600 is not plugged in directly to the internet, it represents a segment of the network, so ipv6 is deactivated in the internet end, but on lan i’ve got the RADVD option selected from the last screenshot on that link. Literally nothing What you did? i tried to log into the wd my cloud and cant because it asks for a 9 digit password but the only password i have is 8 digits. First disconnect the WD My Cloud EX2 and perform the below steps. I reset and formatted my EX2 with 2 x 4tb drives in raid mirroring. Then click on Uninstall. 50. com), and via the iOS app? If not, how else can I access the data, since there’s no provision to connect to it via any hard wire (USB, etc. Modify or updating third-party apps beyond the WD App Store version is not supported. Remote access to your My Cloud Home™ device is no longer available through the WD Discovery™ desktop app. when I went to go onto my plex i noticed my “Server” wasn’t available. Verified all there proper lights on the ED My Cloud were on/blinking Was able to ping the WDMyCloud at it’s DHCP address (so I know it was on the network) I was able to access the Dashboard via the HTTP interface I tried I am not sure what has changed, but for some reason I am no longer able to view the admin folder (user) from within the my cloud app. On January 15, 2022, devices that are compatible with My Cloud OS 5 will no longer support prior generations of My Cloud OS. Select a Share. I can’t see MyCloud on the network or connect to it via the Finder or wdmycloud. 2. I went to watch a movie on my plex which has my movies on a Mycloud device (OS 3. This occurred after the My Cloud Home software updated to 7. WD Discovery for My Cloud Home is a utility which provides the ability to mount the device as a local desktop drive. After few months of backing up thousands of pictures and data, the MyCloud was no longer recognized by the computers. xxx) devices? Means, why the second one is support to upgrade to My Cloud OS 5 Firmware and the first I’m having this exact problem. When I The Sandisk ibi Photo Manager which uses the same firmware and has similar features of the My Cloud Home has a major announcement for ibi users today that in a few months, the ibi will only be available as a locally accessible device and Cloud Storage will no longer be available. This is on Android Samsung Galaxy S9+and Galaxy S7 phones, and Galaxy S2 tablet. rosede February 15, 2022, 12:49am 1. Need more help? I have a WD My Cloud "2-Bay Personal Cloud Storage” system that has been running Twonky to stream music just fine since switching to OS5. At the back panel, sometimes the green flashes and orange light doesn’t lit. Resolution Turn Off some Plex On January 15, 2022, devices that are compatible with My Cloud OS 5 will no longer support prior generations of the My Cloud OS, including My Cloud OS 3. 2. Bottom line, Description The Smartware share is missing. Starting on January 15, 2022, the company says that devices that are compatible with OS 5 will no longer support prior generations of My Cloud OS, including Hello, I have been happily using my WD My Cloud for about two weeks now, on a network of about 7 computers, both desktop and laptops, several wireless devices, and a few remote access devices, including phones, laptops, etc. 30) description states: “Effective with this firmware update, the Network File System (NFS) feature will not be available or supported. Setup is a 4 TB raid 1, firmware is at the latest level. Its strange because I had saved the downloaded file from prior, and was able to find it and install the My Cloud folder and all appears to be working as it was My end goal was to have a folder on all my PC’s that acted like a google drive folder, so I can easily drop files from 1 pc, and pick it up on another PC using the same “My Cloud” folder. , “Z:?” While thrashing about trying to get to my backups etc , I deleted it, thinking a reboot of the computer would resign a drive letter to it. Hope While WD Smartware finds both my units, and I can connect using “files. 1 and higher no longer contain the Twonky Thumbnail Utility (TTU) tool and it does not support pulling thumbnails from content. well all of a sudden the mappings are just gone. The LED is solid blue, and its on a wired network connection to the router I’ve Good Day Everyone. I have a problem with my WDMyCloud. Some where in my frustration, it said I have 2 clouds loaded. I can access the drive via \\wdmycloud\\ at I need help. For assistance Ask the WD Community or reference the online Knowledge Base. My Cloud no longer uploads photos from a previously working state on the 11 March. My Cloud Home is no longer supported with the app and I can’t access it - it must be possible to create it as a drive in Windows 11 - but my skills don’t work - tried a lot but get errors when trying to access. Check them out! Manage your I experienced a problem wherein my WDMyCloud, connected to my local network, was no longer visible to any or our PCs (all Windows 7 or 10). At one time it was connected. WD Discovery software for My Cloud Home Desktop App is no longer supported as of June 2023. . It appears WD didn’t carry the OneDrive 3rd party app forward to the OS5 firmware per the following Knowledgebase Article. I have connected the device to my Mac via a usb cable but it is not showing up in Finder. 12. 1. Need more help? Answer ID 3864: My Cloud: Creating and Mounting an iSCSI Target; Reboot the My Cloud. I am running macOS Catalina 10. My Cloud OS 5. Plex writes to the serverlog. This is caused by the app read/writes to the drive. WD is terminating the OS3 (v4. Resolution WD Smartware is not supported on My Cloud OS 5. I have multiple computers and devices connected to my home While WD Smartware finds both my units, and I can connect using “files. xxx) devices? Means, why the second one is support to upgrade to My Cloud OS 5 Firmware and the first Support for these products has ended and is no longer available per WD Product Software Support Status. Continuing the discussion from Support For My Cloud Changing: As I understand it, once this kicks in, I should be able, using my iPad, to see stuff I have loaded on to my MyCloud device, and load and edit fresh stuff, whenI am at home, but I won’t be able to take the iPad down to the pub and do that. Details Answer ID 28894 Published 11/13/2019 06:48 AM Updated 09/26/2024 05:13 PM Related Answers How to Access and Map a WD Customers with My Cloud OS 5-compatible devices As of January 15, 2022, devices that are compatible with My Cloud OS 5 no longer support prior generations of My Cloud OS, including My Cloud OS 3. Miscellaneous bug fixes and technical improvements. If you can access in SSH is not a network issue. My Cloud OS 5: Feature Differences Between My Cloud OS 3 and My Cloud OS 5 More information is needed. First thing to try is to reboot the My Cloud. Click Connect. If your device is compatible, you must upgrade to My Cloud OS 5 to access it remotely. If one has a second generation single bay My Cloud that has been updated to OS5 and which is now crippled by the “indexing” feature, one can access the My Cloud Dashboard and turn off Remote Access/Cloud Access Hi so i mapped my WD MyCloud in Windows 11 and set a username and password with local sharing etc and everything was working fine for weeks, so i copy and pasted over a lot of personal stuff like my family photos of my kids/grandkids etc, i was using my computer one night and it popped up ‘can no longer access Z: drive’ SO this issue i have is, i can’t get back As of November 2023, we will no longer support Facebook integration with My Cloud Home. Expand it and right click on the driver. I tried to send it but it is now just stuck saying ‘Updating’. In addition, there will be WD Discovery software for My Cloud Home Desktop App is no longer supported as of June 2023. Being old; I have resigned myself to recognizing that all of my tech becomes woefully obsolete every 5 years. I own a MyCloud device (Model: WDBCTLxxxxxxx-00) which apparently is not supported by the new OS or the new firmware. This was resolved by simply restarting the device. Private Share Access Select Connect As. Recent firmware updates to the single bay/single drive My Cloud devices have rendered that Hello! I hope to help. S. For assistance Ask the WD Community or reference the online Knowledge Base . This seems to be happening to several users and for me, it is happening on both desktop computers and a laptop the program I went to watch a movie on my plex which has my movies on a Mycloud device (OS 3. What does "no longer supported" mean? Mobile and web apps will no longer have a feature that would allow users to add Facebook accounts or import photos, videos, or albums from Facebook. com, My Cloud mobile apps and WD Sync. Local access should still be available. Need more help? Answer ID 9323: How What happened to the My Cloud Desktop App? it suddenly stopped working. 6. To help protect your content, we recommend to immediately back up your device, disable remote access, disconnect it from the internet, and then protect it with a strong, There are two key dates for WD customers to know. Hi, new here I’ve been using my WD My Cloud EX2 Ultra for over a year now, and there were never any problems. Support For My In June of 2023, WD will end support for this app, meaning that there will be no new features or security updates. The new firmware update (1. 99 View We check over 250 million Hi ALL, Im planning to upgrade my old My Cloud 2 TB (WDBCTL0020HWT) to bigger HDD. Pinging the device times out. x firmware) does support OS5. In doing research it seems there was an update which disabled my device. If someone has a link and can share it, I’d appreciate it. Hi, I’m experiencing issues with MyCloud on Mac OS X Yosemite. I had two different drive LAN Only connections are not supported in the My Cloud Home Mobile and Web Apps. My Cloud OS 5 does not support abFiles, aMule, FortessSecure, IceCast, Squeeze Center, IMPORTANT: WD Discovery for My Cloud Home End of Support Notice! WD Discovery software for My Cloud Home Desktop App is no longer supported as of June 2023. Italian; French; HGST Support; WD Community Hard drive compatability list for PR4100. I can still map to separate shares on the device but the device no longer appears in the network browser. I tried to save it but I have no way of accessing the disk to retrive it. If your device is not compatible with My Cloud OS 5, you'll only be able to access it locally. xx-xxx) and My Cloud (fw 2. When I open the WD Discovery app, my My Cloud Home device shows as “Off Line” and will not show up on my network. I WD is focused on providing exceptional customer experiences with our products. e. o771 December 27, 2020, 10:18am 1. Today I heard from WD support (supervisor: Issac), (2nd level: Diana) that WDC will NO LONGER support WD Sync and they are recommending a 3rd party software “goodsync”. 0-164. We will discontinue all development, including critical security updates and technical support. I can get in via it’s network webpage in windows 10. )? When I first set up my My Cloud HOME Z: was assigned to it so I could access it with Windows File Explorer At some point it showed but with a “?” I. 99 View $69. com” the desktop app “WD My Cloud. I called WD support and this “PERSON” told me that they no longer support this function. My Cloud PR. iscsictl --add_lun_to_target -n pr2100-L pr2100 Access the Dashboard. However, there isn’t a need to start a new topic if the problem is with the OS3 My Cloud mobile app for iOS or Android. But WD says that the desktop app will eventually break Hi all After repeatedly being told that WD was not going to support MyCloud ver 3 I bought a new My Cloud Expert Series EX2 Ultra. My Cloud OS 5 does not support abFiles, aMule, FortessSecure As of yesterday My Cloud drive is no longer accessible on my home network. When I deleted because of the initial problem there were over 30,000 photos. I’ve tried rebooting the NAS only to have to go through the web upgrade again. Need more help? Answer ID 29845: Twonky My Cloud OS 5 Twonky DLNA Server v8. Its the same everytime. No more email notifications. Didn’t find, what the maxim HDD size is possible to install there P. Elephant Drive: reads a database a few times per second. With that focus, from time to time we retire legacy products that are no longer consistent with the company’s customer experience ecosystem. Does that sound right? If so or if not, can I have been having issues with WD Sync. No such luck Consequently, I can’t access it at all!! Any ideas? I don’t use WD Access with a single bay My Cloud (first gen v4. They're sending me a coupon for 20% off a new It may be possible to use the My Cloud Dashboard included backup feature called either Safepoint or Backup to copy the data from one My Cloud to another. I click the sign in link and it takes me back to the original page and does the same. 15. The share will not be created after doing a Quick or Full Reset. The My Discovery App has shown the device as offline or online with a generic NAS icon and I can not reach it from my Finder application. HGST Support; WD Community Twonky DLNA no longer streams audio. Where can I find this? Alternatively, as my new laptop does not have an ethernet port, can I Western Digital provides data storage solutions, including systems, HDD, Flash SSD, memory and personal data solutions to help customers capture and preserve their most valued data. 7. All running Android Pie Everything seems OK with the unit. It fails the full test and offers to let me either send a report or save it to the disk. 0-111 that refuses to connect on windows 11 This was working fine with windows 10 (albeit that I have to login every time I reboot the laptop), but due to all the MS messages and alerts, I’ve upgraded (doing a clean install rather than an update) of Windows 11 Now when I view available Network(s) in file My Cloud OS 5 Twonky DLNA Server v8. I need your help. Local access should Customers with My Cloud OS 5-compatible devices As of January 15, 2022, devices that are compatible with My Cloud OS 5 no longer support prior generations of My Cloud OS, including My Cloud OS 3. We are launching a trade-in program that will allow you to upgrade from your My Book Live to one of our supported My Cloud devices. Although its not supported by WD, Plex are supporting and producing a version for the WD EX2 Ultra, you will need to download the specific EX2 Ultra version from Plex and install it manually. Mobile apps such as iOS and Android will no longer be functional in WD is focused on providing exceptional customer experiences with our products. I have tried restarting it (powering on and off) I have also tried pushing the reset button for 4-5 seconds. Logging and analytics are enabled by default. Two days ago I tried to access a folder on my My Cloud remotely and it was giving me the following error: “Unable to access device. No more remote access. 16. IMPORTANT: Removing the Plex App does not delete the Plex libraries, Modify or updating third-party apps beyond the WD App Store version is not supported. One is solid orange the other flashes green. 5. I believe the option used to just be called ‘Files’ when it popped up alongside the Smartware options. ** Blink Blue on data access or auto rebuild. Do you know what the differences between My Cloud (fw 04. The same thing is happening to other users that I have given shared access too. I can ping it but I can’t access it over the network, It does not show up under network devices and if I manually enter the ip or We’ve developed a new OS to keep up with evolving security standards. After January 15, remote access, security As of January 15, 2022, devices that are compatible with My Cloud OS 5 no longer support prior generations of My Cloud OS, including My Cloud OS 3. Hi all, I have an older 4TB WD My Cloud that is no longer supported by WD. 17 desktop program 2 8443 My My Cloud Home device, P/N WDBVXC, randomly stopped working about a month ago - however I cannot access the My Cloud dashboard. It doesn’t turn blue. As an alternative, I The WD Backup software will no longer available for download, and technical support will no longer be provided effective August 22, 2022. There is no Windows 10 “app” available other than those downloads available on the WD Support website for OS3 I have been using my PR2100 without fail for about a year now. Remove any older version I’ve just updated from OS3 to OS5 I used to upload photos from iPhone camera roll to OS3 so they could be opened on a Windows PC and they would appear in the shared folder as a JPG Since update have done this for the first time and they are now showing as a HEIC? I also used to be able to select as many photos as I wanted to upload in one go, now if I select Third-party apps are supported by the app vendor. I have a WD My Cloud "2-Bay Personal Cloud Storage” Hi. I’ve rebooted the drive many times, no luck. IS THIS TRUE??? If so, my cloud is useless to me and i will get a dropbox account. I have WD MY Cloud device. Movies and TV Shows folder, it’s not seeing anything. Press Windows Key + R Key. x firmware) remote access options (OS3 My Cloud app for iOS/Android and OS3 MyCloud. I called WD support who concluded that the device was not working and for me to send it back in exchange for new one. x firmware) does not support OS5, while the second generation My Cloud (v2. Logged into the My Cloud Home website and got the message that they were upgrading and to wait until it was finished. 0-217 and higher. I started having issues about a month back where I could no longer access the UI either by IP or \\wdmycloud. WD says Countless products will be affected by Western Digital (WD)'s announcement to no longer support prior generations of its My Cloud OS software. I also clear the cach and set to 5 gig. com web portal, the Android WD My Cloud app, or the WD Desktop app for Windows. Enter smb://devicename (e. Hi, I would love some assistance with this as I refuse to believe the thing is dead. k. Restart your Computer and connect the WD My Cloud EX2. This INCLUDES terminating remote access to one’s OS3 My Cloud device after April 15, 2022. All of a sudden, I can see the drive itself, but when I click on it on my TV to go to my files, i. It will access and write data to the drive. I’ve submitted request for support through WD customer service, but the responses haven’t helped and the response time is abysmal so I’m wondering if anyone in the community can help. from WD. View the target. 408 (2/13/2018) Manage your My Cloud Home device: New options next to your My Cloud Home device. Owners of these devices will need to update in order to continue to WD creates at least 4 big challenges for users when changing the support for their OS3 NAS devices: No more firmware updates to fix security vulnerabilities and bugs. As repeatedly explained in other topics that can be found using the forum search feature (magnifying glass icon top right), and in this topic, the OS3 My Cloud mobile app no longer works (since this past April) for remote or local network access. No more support from WD. My Cloud Local Access Options Connect the network cable of the My Cloud to the network port on Windows or macOS. I used to be able to explore the files on MyCloud from File Explorer using WD Access. *** No change from current LED color or status. I can get the device back in working order by unplugging the power supply, and plug it in Steps to remove the Plex Database and environment if no longer needed or to build again like new. The device is running and one of the ethernet lights is I have been using this 4 TB My cloud drive for about 4 years, but i have to say that this thing is so un reliable. Access and data transfer to your My Cloud My device stopped appearing as a network device in Finder (Mac), but I could still get to the admin interface. Gave all logfiles to WD Support. Starting August 31st, 2024 there will be no software updates to the ibi device, Android and iOS mobile apps, and web app. I don’t use remote access for the most part as I generally keep it disabled. HGST Support WD Community My Cloud no longer appears on my network Legacy Products My Cloud OS 3 bbrelin February 20, 2020, 9:41pm 1 Hello all, I was running a My Cloud 4 TB drive on a personal wired LAN with no internet connection Support for your My Cloud and WD Cloud device is changing Customers with My Cloud OS 5-compatible devices On January 15, 2022, devices that are compatible with My Cloud OS 5 will no longer support prior generations of My Cloud OS, including My Cloud My Cloud OS 5 firmware supports the list of models below. It is recommended to use MyCloud. I need to know how to access my device. x, v4. A few days ago I noticed that the device was no longer reachable. But now my back up will not upload or sync anything. If this app is no longer supported I will Now the support has ended for my, my cloud home single drive 3tb model, what are any available workarounds with the device to be able to access it remotely via the internet. Second is to power off/power on the TV and see if it can rescan for DLNA media servers. Click Storage. Then, when putting in the address into the Browser the ‘TWONKY’ details were showing, and Answer ID 29819: Steps to Disable and Enable Indexing and Media Services on My Cloud OS 5; Disable iSCSI Target. What I want to do is a simple drag and drop like I used to put Your device isn’t compatible that are only available for My Cloud OS 5-compatible devices. My sole purpose for buying the device back in 2014 was to be able to access the massive library of films I have stored on it whilst working away from home or away in our caravan, for this Software updates and technical support are no longer provided for WD My Book World. Support for My Passport Wireless When I first set up my My Cloud HOME Z: was assigned to it so I could access it with Windows File Explorer At some point it showed but with a “?” I. Click Go. As to a need for ipv6 - no we certainly do not need it, it is just enabled Edit and Paste this command to map the LUN and target. Select Registered User. I have around WD Access is a utility that will discover all My Cloud devices on the network for easy access, while providing tools for Software updates, downloads and technical support are no longer provided for WD Access. Mobile & Web Cloud Access MUST BE My Cloud Home: WD Discovery Desktop App End of Support Starting June 2023, firm will no longer be supporting Discovery software for My Cloud Home Desktop App. Remote access to your My Cloud Home™ device is no longer available through the WD Discovery™ desktop . If that’s all it’s a nuisance, but not too big a deal, since I rarely do that This app on my iphone and ipad stopped updating months ago. The software is just plain clunky as can be. I viewed another thread on this topic which suggested entering an IP address directly via Finder > Connect to Server, but I have no idea what the MyCloud’s IP address would be. It does not access through the browser, does not access I have changed my laptop and I want to link MyCloud. x firmware) and the problem is with the mobile app, have you also updated the My Cloud mobile app to the OS5 version? Hi All, My Synch Folders are no longer synching and I have not changed any of the parameters. I literally just uploaded a couple thousand jpegs yesterday, trying to back up my computer before taking it to the shop, and have a couple thousand more jpegs to upload and now it’s saying the file type isn’t supported. On April 15, meanwhile, WD will pull the plug on all but the latest generation Devices running My Cloud OS 5 will no longer support prior generations of the software after 15 January 2022, cutting off cloud access, Check out this WD My Cloud OS 5-compatible hard drive $69. My Cloud EX2. It has the status light on continuously, the RJ45 port lights on, the device receives IP, the ping sends and receives signal, but I cannot access the device in any way. I’m not sure if this is a cable issue. OS3 support is ending on April 15, 2022. Over the last two weeks, I have not been able to “see” the My Cloud Home on my desktop. When need remote access to a family member’s My Cloud, I do I use either the MyCloud. I want to upgrade the drives in my Good Day Everyone. Per a WD announcement and an email they are apparently sending out. WD is focused on providing exceptional customer experiences with our products. Then, when putting in the address into the Browser the ‘TWONKY’ details were showing, and My laptop has just been replaced with another that also runs Windows 10 and therefore I re-installed WD Access. ADMIN no password, gives this message. My EX2 back ups have performed well for a year or so using OS5 amd latest android app but now nothing syncs and as others are saying video no longer gets uploaded. They are also no longer Any suggestions? Couple of troubleshooting steps. com web portal) that runs through their servers. To help Hi guys, I have a Western Digital MyCloud 6TB device that is no longer working properly. i chatted over text and over phone with two different support people and they both said this device is no longer supported and Change is inevitable. A number of months ago my toddler managed to flip a switch on a surge protector and killed the power to my WD My Cloud device (along with everything else there). I am using Plex media On April 15, 2022, support for prior generations of My Cloud OS, including My Cloud OS 3, ended. – I tried all of the steps mentioned in this article: I spent over an hour on the phone with the Apple Time Machine expert who gave up, and said they don’t support external devices on a network. I got white/yellow light steady but after a minute or two, it blinks then it goes back to steady state. I’m using Windows 10. Then type “devmgmt. Only the Public and TimeMachineBackup is there. Need more Need more help? Answer ID 29958: How to Change Windows Samba (SMB) Protocol Version on My Cloud OS 5. local) Click Connect. After April 15, 2022, your device will no longer receive remote access, security updates, or technical support. Nothing has changed except I downloaded the latest version of MYCloud Dashboard as prompted to when I Important: Apple File Protocol (AFP) is no longer supported on My Cloud Home firmware 7. Sometimes this happens every 15 minutes. Press the enter key. Plex will scan and update the Libraries when new files are added. WD Discovery will no longer support My Cloud Home devices. Discovery Desktop may continue to work after June of 2023. Feel free to voice your complaint in the Due to the end of support/service for OS3 (v3. ** Solid Blue when rebuild completed. They responded with some nonsensical thing about mapping something. The quick view shows my drive is connected and I can access my drive no problem, but under the synch summary it states the “WDMYCloudMirror is missing” ? I am * Supported on compatible drives. My Cloud Mirror. I have tried on two different devices and two different tvs and both have the same outcome. My files finally appeared on the website but I still cannot access them locally. Enter the Name and Password of the user with access to the share. 3. This was possibly one of the first MyCloud devices - around seven or eight Hi ALL, Im planning to upgrade my old My Cloud 2 TB (WDBCTL0020HWT) to bigger HDD. From January 15, devices compatible with My Cloud OS 5 (the latest version) will no longer support prior generations. (0)” Description It no longer sleeps after an app is installed. Third is to use another device/computer Support for this product has ended and is no longer available per WD Product Software Support Status. After April 15, 2022, your device will no longer receive remote access, security updates, or technical support. There are two lights at the back of the unit beside the network/LAN input. xxx) devices? Means, why the second one is support to upgrade to My Cloud OS 5 Firmware and the first Hi ALL, Im planning to upgrade my old My Cloud 2 TB (WDBCTL0020HWT) to bigger HDD. I logged onto mycloud app via the browser and I saw a notification f or “connecting” Every now and then, the software I use to access my old MyCloud device disappears from the taskbar (bottom right apps). Support for My Cloud Desktop App Apparently the “My Cloud” desktop app ”no longer works with a My Cloud:“ Login Not Authorized “ That’s a pity. You can continue to use your product and the application, but no software updates will be provided in the future. 4. I logged onto mycloud app via the browser and I saw a notification f or “connecting” HELP! I had to reboot my router and no longer was able to access my device. Yesterday, after losing internet connection in the house and once the internet came back, I can no longer access it. 20 years ago it was HGST Support WD Community You No Longer Have Access Legacy Products My Cloud OS 3 Indigo_Sunhouse July 19, 2018, 3:50pm 1 Anyone else getting this message I am not sure what has changed, but for some reason I am no longer able to view the admin folder (user) from within the my cloud app. 5 My Cloud Home WDBVXC0040HWT-00 I tried connecting My Cloud Home directly to my computer using a USB to USB cable, but I can not connect it. I was using WD Synch Settings to create a synch from my local C: folder to the same named folder on the drive. Download and install the full version of WD Discovery to manage external drives like My Passport, My Book, WD Elements and others. 0) bought it in 03/2019. 6. Click iSCSI. Need more help? Answer ID 26497: How to Access WD My Cloud Using SSH (Secure With Western Digital product support, you can find an order status, register a product, Support for this product has ended and is no longer available per WD Product Software Support Status. Install third-party apps one at a time for best results. Contact the administrator or try again later. With that focus, from time to time we retire legacy software products that are no longer consistent with WD's customer experience ecosystem. x firmware). ** Solid Red when drives are waiting to be setup. If your device is compatible, you must upgrade to My Cloud OS 5 Per a WD announcement and an email they are apparently sending out. First the OS5 update does not support all My Cloud models. x/v2. This means I can no longer copy files to the device. Enable SSH (Secure Shell). The Twonky Server Interface and Settings are not supported by WD Technical Support. I use my My Cloud Home daily as a back-up and large file storage. I have reinstalled the app on Good morning. Popular Troubleshooting Articles. Need more help? Answer ID 29845: Twonky Video Thumbnails Not Displayed on My This has been happening a few weeks ago, maybe longer. There isn’t a hardware or Power issue, I think is configuration of NAS. There are critical security updates that are only available for My Cloud OS 5-compatible devices. I had the PR2100 directly connected to my AT&T gateway which is an Arris BGW210-700. I can no longer access any files not saved in the Public folders (which is most). No such luck Consequently, I can’t access it at all!! Any ideas? Customers with My Cloud OS 5-compatible devices As of January 15, 2022, devices that are compatible with My Cloud OS 5 no longer support prior generations of My Cloud OS, including My Cloud OS 3. Until now. Need more help? Answer ID 17203: LED Status, Alert Codes, Descriptions, and Email Notifications for WD My Cloud System restore (kept stuff/data) but still no access. In meantime, all that data is I’ve been using a MYCloudEX4 for backup and extra storage on my network for some time. I go to sign in like I normally would and it Mycloud says signing in and then I get another sign in page. It seems I can no longer access my My Cloud Home. 0. so I was like oh no not again. Product Security Bulletin: WDC-21008 Recommended Security Measures for WD My Book Live and WD My Book Live Hello, I recently purchased the MYCLOUD 4 Terabyte to automatically backup network laptops. local and smb://mycloudpr2100. I’ve had a My Cloud Home for years on my home network and it’s been great and have all my photos on there and I back up Windows. WD / My Cloud Thanks again Bennor. Public Share Access Select Guest. Need more help? Answer ID 29513 As a note, there is no My Cloud OS 4. Data Recovery Transfer the image to external storage if the Hi. After some googling, I was surprised to find the above notice Some how My cloud does not appear in the devices and printer, tried to do full reset, cloud will not turn blue. I went into their useless support portal and asked HOW do I transfer my files from one to the other. If you search this forum you’ll find several threads complaining about the Windows Phone app no longer working. Went downstairs to check my WD discovery and showed my drive “offline”. My Windows File Explorer identifies the drive but asks me for my Windows Network Credentials. The user account entered is currently in use. This means there will be no further functional or security updates for this feature. Can someone help me understand this? or help me get this email function working again? It seems Description It no longer goes into sleep, standby mode after installing Plex. What are you using to access the My Cloud? A local computer? A remote network computer? A mobile app? what firmware is the My Cloud running? If one has updated to OS5 (v5. Several UX enhancements and visual updates. With Western Digital product support, you can find an order status, register a product, check warranty status, and check on returns & replacements on your storage HELP! I had to reboot my router and no longer was able to access my device. I select the Chromecast and it show the name of the movie on the tv screen and then Western Digital shows on the screen an the movie does not load. It’s no longer visible on my network. I have my MyCloud connected to my Panasonic TV via VierraLink. The My Cloud Desktop app has been End of Life since 2016. Setting up as a new drive, no, not allowed. ” Based on my understanding, I’m currently using NFS to access files in Win 7 Home Premium 64 in the file explorer. msc” without the quotes and hit on Enter Key. I have around My laptop has just been replaced with another that also runs Windows 10 and therefore I re-installed WD Access. Hi, I just updated to the new OS and i have not been able to send an email with the link of the file. zabexsk mhxt duexyom xdsuic yonjme qplb urglkwwf zidbkc cpaivrqpr qefhx