Sky service checker . Thank you! Close My Sky menu Help Help My Account Broadband TV Mobile Talk VIP Service Checker Sky VIP & Rewards My Details My Orders My Messages Moving Home Check your broadband speed and get tips to improve performance online. Jan 31, 2025 · Hi I've had no broadband since sometime yesterday, I was able to go through the service checker last night but foolishly decided not to book an engineer and leave everything off and disconnected overnight. See any issues that might be affecting Sky Broadband & Talk services. It's government course requirements mean I am monitored as I sit the course. Nov 23, 2024 · Our broadband stopped working just before 9pm this evening. Sky Outage Map. You can check your connection speed by looking at your hub's connection sta Jan 23, 2025 · Lost both phone and internet here and n Isleworth. No ch Jan 15, 2025 · I'm M6 & it's been down for about 1 hour. Check availabilitySpeeds vary by location. Availability to UK homes: Superfast 35 and Superfast 95%, Full Fibre 75, Full Fibre 100, Full Fibre 150, Full Fibre 300, Full Fibre 500 and Full Fibre Gigafast all 51%; Ultrafast 6%. Sign in to Service Checker to see if there are any issues with your Sky TV, Broadband, Talk or Mobile. Must be on Dec 9, 2024 · When I purchased my Wi-Fi and took out my contract with Sky, I was told that the Wi-Fi would cover the whole of the property, but my I struggle to receive a full signal in any of the upstairs rooms in my house. Absolutely useless, I work from home and I've got nothing working since 5am Oct 8, 2024 · I currently have no internet connection at home. I have run sky service status checker and it says that there are no issues with equipment or connection. The service checker says everything is OK but it is out of date. Naturally, it's looked like this every time I try it: Dec 7, 2023 · So at 2105 (conveniently) just as sky help guys close for the day, my internet crashes and all the assistance I can get from sky service checker is that my internet is fine but it's not!!. Feb 7, 2025 · Once again the wifi is no longer connecting no matter what trouble shooting we follow and service checker says everything is up and running good. 00am this morning. Moderator note: personally identifiable information removed Troubleshooting help steps for your Sky Glass TV. 0Mbps; Max: 930. Sep 3, 2024 · Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21 If I get it right mark as answered Nov 25, 2024 · Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The data is drawn from the regular test and occasionally the tests fail or is down for maintenance. Jan 31, 2025 · I've had no broadband since sometime yesterday, I was able to go through the service checker last night but foolishly decided not to book an engineer and leave everything off and disconnected overnight. Feb 2, 2025 · Services: Sky Full Fibre Gigafast Equipment: Speeds of the internet service and remedies: Download speeds: Normally Available: 930. You can also use Service Status if you are not the account holder or can't sign in. Loading, please wait Jan 23, 2025 · If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). Been like it for a week or so now. Sep 10, 2022 · hi, just had superfast installed yesterday (09/09/22) working fine but the online service checker and my broadband page both say I do,nt have any sky products. I tried your link. This issue also affects computer and mobile phone use; can anyone shed any light on the cause of the problem? NOTE . Between them the Big Four provide more than 90% of UK broadband connections. Clearly the fault is from the sky or street connection end. All the info you need to get the best service. Urgent issue though as I have a proctored exam course tomorrow. com. I know this is an external fault but the service checker states no issues in my area. No ch Dec 10, 2024 · Just a quick note to say that the Service Checker may have a bug as the speed it records for my parent's line is off. If you have found this solution helpful please tick this as the answer. Jan 14, 2025 · Same here, salford area! Service checker apparently saying its alright though. Check the 5G, 4G and 3G network coverage and mobile signal/reception in your local area. And if you want to you can: Change your broadband package with no upfront fees; or. I have done all the troubleshooting and still no luck and it's not my device as I have 4 people in my family in my h To check if there is an ongoing service issue in your area, just message our 24/7 virtual assistant KYLA. Moving Home. To run a network check, enter your Sky Talk landline number. Jan 23, 2025 · Lights on router orange not green, phone says it has no connection. me/myskyupdates May 29, 2024 · my hub's history is updating normally last data id for 28/5. Check your services real-time for your Sky Broadband & TV. Jun 16, 2024 · anyone else had or having issues with the service checker online and the app and is it a sky end isse again as iv uninstalled and restarted phone and installed the app again and getting same issue with online/app ? Service Checker Pick a product for more help. Check if there are any issues with the Sky Mobile network in your area. Jan 25, 2025 · If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). Enter your location and the type of problem you're having to get up-to-date information and solutions. Close My Sky menu Help Help My Account Broadband TV Mobile Talk VIP Service Checker Sky VIP & Rewards My Details My Orders My Messages Moving Home Mar 26, 2024 · Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. seems to have started when I About Sky Community Offers Sky Community May 2, 2024 · Two lights on hub, plus orange internet or no lights at all (alternating orange/off). Full Fibre not available to customers without a mobile signal at home or reliant on their landline. My Details. I think end of the month when my contracts up it's time to move on from sky broadband. All you can do is occassional recheck the service checker for any updates. Have tried everything to reboot it, but still not working. Laptop won't connect to internet. Standard prices may vary. My devices are showing a Wi-Fi connection on the symbol but says no internet connection and no device is getting any data through Wi-Fi. 30pm and app says all ok when it's clearly not. My Orders. Includes Sky Talk Pay As You Talk. There are no known issues affecting your Sky TV service. My Messages. Sky Talk service provided as Internet Calls as standard and uses your broadband connection to make calls. Only the internet light is orange, others are fine. Real-time outages and problems for Sky Ireland. The speed to your hub could be faster. Rebooted the router and this made absolutely no May 28, 2024 · You can check your connection speed by looking at your hub's connection stats which will give you the downstream speed the unit is connected at see Find your Sky Broadband router statistics 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode Aug 31, 2024 · I have been told by sky the service they provide cannot be check by the Internet speed checkers as the service is more complex! I pay for 900mbps and get 480 to 550 on average, when I querried how much it would cost the leave early, they suggested I drop to a lesser service level but due to current pricing levels I would have to pay an extra £ Jan 30, 2024 · My service checker on my sky app forces me to sign in again and then stalls Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 May 28, 2024 · You can check your connection speed by looking at your hub's connection stats which will give you the downstream speed the unit is connected at see Find your Sky Broadband router statistics 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode Nov 20, 2024 · The signal speed on our TV registered at only 2. I wonder if someone has the same orobl6todsy and how they sorted it out. Sky is renowned for it’s comprehensive TV services, but also provides a wide range of complementary broadband services. May 29, 2024 · Web based view (the checker front page always shows "last checked" within the last 15 minutes): Mar 20, 2024 · I've got an issue with the connection which seems to be interminent so wanted to check if any issues. This is the first time nor the second or third and it's genuinely starting to rile me how often random outages happen. I am on a guaranteed speed of 23. 72 hours for a response. It's a quick and easy way to make sure your Sky Broadband is running at its best. Sign in Oct 2, 2023 · On the service status checker on Sky TV, there is an option for sky broadband. ️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ️ Jun 17, 2024 · Re: issues with the service checker 17 Jun 2024 08:34 PM @mae-3 iv uninstalled and restarted phone and installed the app again and getting same issue with online/app ? Jul 28, 2023 · We haven't noticed anything wrong with the sky products but shows on the app there is a problem with the broadband, tried to run tests and it says the service checker isn't available?! What am I supposed to do? The links given on the email to help just tell me to use the service checker but it's not working!! Manage your account, pay your bill and get help right here. Service Checker Sky VIP & Rewards My Details My Orders My Messages Oct 30, 2024 · I can't use the WiFi. Sep 6, 2024 · When I run the Service Checker on My Sky it's claims there is a problem with my Sky Q box (flagged in red with warning triangle) and recommends we go "Fix it" yet when I try to it asks me waht the problem is. The speed the checker displays the day Oct 4, 2024 · The team behind Sky Help Service Checker are looking for your help! We are looking for Community Users who can spare a few minutes to tell us about their experience with Service Checker; did you know it was there, did you know what you can use it for and how could we make it better? We want to i Close the navigation menu. They had an issue a where the speed dropped below the minimum guaranteed speed for three days (will contact Sky about a credit for them). As you can see it says min 780Mb but when checking using the sky service checker it now says my minimum guarantee speed is 600Mb - why? Sep 6, 2024 · When I run the Service Checker on My Sky it's claims there is a problem with my Sky Q box (flagged in red with warning triangle) and recommends we go "Fix it" yet when I try to it asks me waht the problem is. The problem arose before the start of the snow and bad weather! Dec 16, 2024 · After using the sky`s internet 'Service Checker' tool to see if my internet speed is correct (the check took around 2 minutes), it informed me that I require an engineer booking - is the engineer visit free of charge (I would expect it to be, because any internet slowness is Sky`s fault, not mine)? Close My Sky menu Help Help My Account Broadband TV Mobile Talk VIP Service Checker. My router has been rebooted. No signal or is internet not working? Here you see what is going on. Sky automated service is absolutely useless here, I just want to raise a support ticket to get this fixed and it keeps Close My Sky menu Help Help My Account Broadband TV Mobile Talk VIP Service Checker Sky VIP & Rewards My Details My Orders My Messages Moving Home Aug 30, 2024 · @TNB91 the service checker is working for me but if your broadband service is down you would need to connect to it using a different connection such as via a mobile phone. Sign in. Dec 18, 2023 · I have used the service checker to run a speed test it says speed is poor. Even when I try to use the Sky Service Checker in my own home, the app tells me "your broadband isn't with us". 35mbs. 27 MB/s, but according to the Sky service checker, the broadband, WIFI, and hub are working correctly. 0Mbps . Sep 3, 2024 · Broadband Outage & Service Checker Under Maintenance 03 Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X 5 days ago · Help for Sky Broadband & Talk. Nov 20, 2024 · For a while now the sky service checker has been saying there is a problem with my broadband, with the speed to the hub. Is there no TV signal? Internet down? Here you see what is going on. Service checker sees no problem but 150 days issue with home setup. Sign in to begin. It could be worth logging out of the app and restarting it. ===== Oct 23, 2024 · Anyone else have issues where the service checker says it's all ok, but every device that usually connects to the WiFi, can't connect, or a device does connect but has no network. I'm trying to determine my line in speed but the test on mysky says nit avaliable. Jan 26, 2025 · When I test using the Sky service checker the speed comes up anywhere between 55 and 105 mbps with a comment that the speed to the hub is poor. Aug 30, 2024 · the service checker is working for me but if your broadband service is down you would need to connect to it using a different connection such as via a mobile phone. Box is also only 6 months old. The only option offered is 'Let's fix it', which on clicking leads to a proclamation that all is fine. Service checker lies again and again - blames my Wi-Fi, and says no local issues and the connection to the hub is good - even when the hub is unplugged!! Still no phone or internet over an hour after initial outage, and no acknowledgment from Sky. skip to search skip to alerts Service Checker Sky VIP & Rewards My Details My Orders My Messages Mar 26, 2024 · @MarkWindows the service checker isn't going to tell you anything useful for a full fibre connection as it cannot directly measure the connection speed. It says speed to the hub is 21mb/s (it says this for every day), I assume this means download speed, which is below what they promised, its below the 21. Close My Sky menu Help Help My Account Broadband TV Mobile Talk VIP Service Checker Sky VIP & Rewards My Details My Orders My Messages Moving Home Sep 20, 2024 · Hi there. I,m assuming there must be some delay in the system is this normal thanks Mar 20, 2024 · Wwhen I try and run the service checker, in either App or via Browser, I get "Sorry that didn't work". myself and my partner ate both unwell and watching tv is one of our necessities right now. If you check the Service Checker via My Sky you will see Sky are reporting an issue affecting the Streaming TV service. Cancel with no early termination charges at any time within your contract (minimum term). Sky is one of the “Big Four” broadband providers (the others being Virgin Media, TalkTalk and BT). I am currently watching Sky on one of my mini boxes, however the service checker says there is an issue via an explanation mark? It is also says it cannot to the main Sky Q box- yet that is working ok and sending information to the mini I presume? Feb 26, 2024 · Sky acknowledge that I'm only getting 20% of the speed I'm paying for, but they say I'm not protected by OFCOM regulations unless I run their Service Checker. ph/kylaofsky Facebook Messenger: m. ===== Dec 19, 2022 · So I've just had sky gigafast installed, but I'm only getting speeds of around 200, even wired. 1mbs and test result is 4. I get the same issue. The internet was checked an hour and a half ago - when it was working the broadband feed back said it was working but the last check was yesterday. Jan 14, 2025 · Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. New Sky Broadband customers only. Sep 10, 2024 · Service checker on App confirms there is a problem with Wifi but then claims to fix it 10 Sep 2024 03:32 PM Our Wifi has been really poor recently, making working from home virtually impossible when we haven't previously experienced any problem. Waited until this morning (Sunday) and Sky Service Checker says the speed is still running a very acceptable 152mbps, as at 10. Mar 11, 2024 · When I'm at home I get no service for calls or text messages , I have checked the service map checker for where I live and it states green which is good service indoors and outdoors. 0Mbps; Min: 780. I want to test my broadband again" Real-time problems with Sky broadband. You can reach KYLA through: Viber: mysky. The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. 5 guarantee so I coulde cancel it. The speed the checker displays the day About Sky Broadband. May 11, 2024 · there are loads of issues being reported possibly due to the solar strorm causing the aurora displays. i want to report it as it has been that way for at least last 5 days. Close My Sky menu Help Help My Account Broadband TV Mobile Talk VIP Service Checker Sky VIP & Rewards My Details My Orders My Messages Moving Home Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. You can check your current service availability in a Dec 10, 2024 · Just a quick note to say that the Service Checker may have a bug as the speed it records for my parent's line is off. Feb 7, 2024 · If you're a Sky Broadband customer, you can test your connection below. Sep 19, 2024 · There is a known service issue. firstly it says "Your Sky Broadband looks like it has a problem. Sky VIP & Rewards. so once again during prime time viewing I can't watch tv (sky glass). Jan 14, 2025 · Re: No internet but service checker says everything ok 14 Jan 2025 11:32 PM Same here, internet just dropped just after 10. I've no idea as Checker didn't specify! Tried the bot but that just goes round in circle without generating any useful response. Dec 27, 2023 · Just logged on to my sky app and just gone on to service checker it states your broadband is down and service status said its weak still there I'm not at home at the moment so I can't see If my hub is offline or my sky stream is offline just states fix the issue blue button everything Seems fine via Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. £0 set up fee. Feb 7, 2025 · Wifi completely out but service checker says all is good ll18 area 07 Feb 2025 01:48 AM Once again the wifi is no longer connecting no matter what trouble shooting we follow and service checker says everything is up and running good. To run a network check, enter your Sky Talk phone number including area code. Oct 2, 2024 · Hi, My ONT has a solid red light today, I've reset but it's still the same. It's chaos in the house with gamers, tv catch-up & anything with the wifi. I've tried the method of logging into the router and checking the maintenence tab but both upload and download are read Sep 20, 2024 · Hi there. I can see that my Jan 14, 2025 · Same here, salford area! Service checker apparently saying its alright though. The lines will be particularly busy at present due to the damage and disruption caused by Storm Éowyn. Make sure to have your 9-digit SKY account number ready for faster assistance. I am currently watching Sky on one of my mini boxes, however the service checker says there is an issue via an explanation mark? It is also says it cannot to the main Sky Q box- yet that is working ok and sending information to the mini I presume? Jan 31, 2025 · Hi I've had no broadband since sometime yesterday, I was able to go through the service checker last night but foolishly decided not to book an engineer and leave everything off and disconnected overnight. Over 90% of our customers who use online guides get the help they need. I can see with my own eyes that the hub is not fine. Feb 8, 2024 · 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode Report post Post 7 of 7 Aug 30, 2024 · @TNB91 the service checker is working for me but if your broadband service is down you would need to connect to it using a different connection such as via a mobile phone. If you are experiencing problems with Sky, please submit a report below. Sky Q Help w Mar 1, 2024 · @SkylarkWas it the service checker that you used to check your services or was it the broadband test that you ran to check if your broadband was working? If someone has helped give them Like. The service checker seems to have a limited capacity so maybe simply over whelmed. May 11, 2024 · Hi there, My service checker is not working either today. Closing the My Sky app completly and resigning in from scratch can sometimes sort the issue. If not, you'll need to check with whoever supplies your broadband. Jul 10, 2023 · I live in a small town near Manchester but according to Sky's service checker I live in London I went on the site to renew my contract but that option has disapeared. The same checker reports that the Wi-Fi to all the devices is good and we do not appear to have any streaming problems on the TV. Feb 8, 2024 · General Wi-Fi speeds appear to have been slower for a a week or so now, but every time I try and run the service checker, in either App or via Browser, I get "Sorry that didn't work". If you cannot access the service call Sky and report your broadband fault. Mar 20, 2024 · I am running the broadband service checker in the iOS app. Nov 3, 2024 · We’ll credit you 1 month’s broadband subscription (excluding any discounts or offers, Sky Talk and any Add Ons like McAfee, Sky Broadband Boost or Sky WiFi Max). If issues are detected after that, run a test on your home broadband connection or check Sky's online guides to see if they can help you get back up and running. Go to Ask For Help, and select Service Advisory. Separate 24-month minimum term contracts apply to Sky Broadband, Sky Talk, Sky Broadband Boost, and Sky WiFi Max. Sky Q Help w Jan 25, 2025 · If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). Tried another third party speed checker and again, no more than 50mbps revealed. Jan 12, 2025 · Broadband Full Fibre with a new Broadband Router supplied by Sky. Sky service check says I have a problem. May 27, 2022 · @Kevin+BarnettSometimes this just fixes itself because of the server it is trying to connect to, but other times it has been found that a router restart is needed. Test your broadband now Jun 16, 2024 · anyone else had or having issues with the service checker online and the app and is it a sky end isse again as iv uninstalled and restarted phone and installed the app again and getting same issue with online/app ? Service Checker Pick a product for more help. Full Fibre broadband available to 51% of UK Dec 18, 2023 · I have used the service checker to run a speed test it says speed is poor. Let's try some simple steps to improve your speed. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. Sky checker app isn't working either, just shows an apology for the service checker being unavailable.
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